---
title: Refund Policy | Awwal Design
description: Learn about our  refund policy for marketplace themes, templates, and modules. Understand eligibility and how to request a refund.
---

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![Refund Policy | Awwal Design](https://awwaldesign.com/hubfs/Awwal_website_2024/Privacy.svg)

# Refund Policy

At Awwal Design, we want our customers to feel confident when purchasing themes, templates, and modules from our marketplace. This refund policy applies **only to items sold through HubSpot marketplace** and is intended for marketing and informational purposes.

##### **Refund Window:**

You may request a refund within **48 hours** of your marketplace purchase.

##### **Eligibility for Refunds:**

Refund requests must be submitted within 48 hours of the original purchase. Please provide your order details and a valid reason for the refund.

##### **How to Request a Refund:**

To request a refund, go to HubSpot settings and select Marketplace Downloads. Click Action and click **Request a refund.** Make sure to add a refund reason and submit. We will review your request and respond as soon as possible.

##### **Important Note on Product Usage:**

If we determine that any part of the code, design, or content from our marketplace themes, templates, or modules has been copied, extracted, or used in any way after purchase, the refund request will be automatically rejected. Awwal Design reserves the right to deny refunds and take appropriate action if there is evidence of unauthorized use or distribution of our marketplace products.

##### **Exceptions:**

Refunds will not be granted after the 48-hour window. Additionally, refunds may not be provided if the product has been downloaded and used extensively or if there is evidence of misuse.

##### Refund Deductions:

Refunds will be issued minus any non-refundable payment processing fees charged by third-party payment providers (e.g., Stripe). These fees are not returned to us upon refund and will be deducted from the total refundable amount.

##### **Contact:**

For any additional questions regarding this refund policy, please reach out to us at parvez \[at\] awwaldesign.com.

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- [Refund Policy](https://awwaldesign.com/refund-policy)